{"id":46,"date":"2014-02-03T11:08:24","date_gmt":"2014-02-03T11:08:24","guid":{"rendered":"http:\/\/www.morfaman.co.uk\/?page_id=46"},"modified":"2025-02-07T09:13:10","modified_gmt":"2025-02-07T09:13:10","slug":"free-review","status":"publish","type":"page","link":"https:\/\/www.morfaman.co.uk\/?page_id=46","title":{"rendered":"Complaints Policy"},"content":{"rendered":"\n

Morfa Management Ltd Customer Complaints Policy Document <\/strong><\/p>\n\n\n\n

Introduction<\/strong><\/p>\n\n\n\n

At Morfa Management Ltd, we believe in giving our customers a first class personal service.<\/p>\n\n\n\n

If, however, there\u2019s an issue you need to bring to our attention or you would like to make a complaint, please let us know by following the steps below. All complaints will be treated with courtesy and respect.<\/p>\n\n\n\n

Our responsibilities<\/strong><\/p>\n\n\n\n

To provide an efficient, fair and structured mechanism for handling complaints<\/p>\n\n\n\n

To provide all our customers with access to the complaints handling process<\/p>\n\n\n\n

To keep customers informed as to the progress of their complaint and the expected timeframe for resolution.<\/p>\n\n\n\n

We will regularly review our complaints and procedures, so that we can learn and commit to continuously improve.<\/p>\n\n\n\n

Summary of Complaints Policy and How to Make a Complaint<\/strong><\/p>\n\n\n\n

STEP 1<\/strong>   We want to try and resolve a complaint as soon as possible, so we urge you to call<\/strong> <\/p>\n\n\n\n

Andrew Mathias on 01 600 730030 or 07831 564998<\/strong><\/p>\n\n\n\n

Complaints can be made and managed over the phone or by email or by letter:<\/p>\n\n\n\n

Email us at andrew@morfaman.co.uk<\/a><\/p>\n\n\n\n

Telephone us on 01 600 730030 or 07831 564998<\/p>\n\n\n\n

In writing to: Andrew Mathias, Director, Morfa Management Ltd,<\/p>\n\n\n\n

\u00a0c\/o 32, Hillcrest Road, Wyesham, Monmouth, NP25 3LH<\/p>\n\n\n\n

Please include this information with your complaint:<\/p>\n\n\n\n

Your business name and address<\/p>\n\n\n\n

Contact name, telephone number<\/p>\n\n\n\n

Details of the problem and any suggestion of how you would like us to put it right.<\/p>\n\n\n\n

STEP 2   Handling Your Complaint<\/strong><\/p>\n\n\n\n

Upon receiving a complaint, we will acknowledge the matter via email or in writing within two business working days.<\/p>\n\n\n\n

Your complaint will be logged and we will aim to resolve the problem within seven business working days.<\/p>\n\n\n\n

We will confirm your point of contact and contact you as soon as we have a solution to your problem.<\/p>\n\n\n\n

If we have been unable to resolve your complaint within seven business working days, we will contact you to explain why and what the next stage is.<\/p>\n\n\n\n

In the unlikely event that your complaint has not been resolved in 8 weeks, we will contact you by email or letter to explain your options. In these cases we will regularly update you on our progress and the likely timeframe for resolution.<\/p>\n\n\n\n

STEP 3   The Outcome<\/strong><\/p>\n\n\n\n

We will advise you by email or in writing of the outcome of your complaint.<\/p>\n\n\n\n

This may include an apology, making a gesture of goodwill or giving compensation.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Morfa Management Ltd Customer Complaints Policy Document Introduction At Morfa Management Ltd, we believe in giving our customers a first class personal service. If, however, there\u2019s an issue you need to bring to our attention or you would like to make a complaint, please let us know by following the steps below. All complaints will […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/46"}],"collection":[{"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=46"}],"version-history":[{"count":7,"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions"}],"predecessor-version":[{"id":96,"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/46\/revisions\/96"}],"wp:attachment":[{"href":"https:\/\/www.morfaman.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=46"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}